10.1 Complaints Regarding the Product(s)
After the Products are returned by JTR, the Customer is obliged to inspect the Products without delay. If the Customer claims any difference between the Product (condition) sent to JTR and the Product (condition) returned by JTR, the Customer must notify JTR in writing within three (3) business days from the date of delivery. Requests not made within this period will not be accepted and evaluated by JTR.
Making any complaint regarding the Product shall not result in the suspension of payment obligation for the return of the Product or entitle the Customer to set off any compensation or the relevant invoice.
10.2 Liability for Services
Customer acknowledges and agrees that JTR will offer its Services, including its Reports, for a small fee compared to the actual and potential value of the Products referred to.In view of the foregoing, without prejudice to any other provisions of these Terms and Conditions or any other contractual document, and to the extent permitted by law, JTR's liability in tort (including negligence and gross negligence), contract or otherwise, for any direct or indirect damage (including but not limited to special, consequential, punitive, lost revenue, lost profit or time loss) of any nature or cause - excluding fraud and gross negligence by JTR - will be limited to the highest of the following amounts: (i) the amount actually paid by JTR's insurance for the related damages; or (ii) ten (10) times the fee JTR was entitled to receive in connection with that event.
In addition, in the event of intentional or gross negligence committed by JTR Employees in the course of their professional activities, JTR's liability in tort, contract or otherwise, of whatever nature and cause (special, consequential, punitive, lost revenue, lost profits or time loss) will be limited to the highest of the following amounts: (i) the amount actually paid by JTR's insurance for damages in relation to the relevant product or (ii) ten (10) times the fee JTR is entitled to receive in connection with the Services provided by JTR in relation to the relevant Product.
To the extent that JTR relied on the cooperation, services and deliveries of third parties in fulfilling its liabilities, JTR shall not be liable for any damage or loss resulting from its faults, including gross negligence or willful misconduct.
The Customer shall hold JTR free from any third party requests regarding the Services provided to the Customer by JTR.
10.3 Nature and quality of services
In order to review and accept the provisions of these terms and conditions, the Customer is requested to fully review and understand JTR's Code of Practice found at XXXXXXX. Within these Rules, the commitment to provide diamond grading services undertaken in strict adherence to the International Diamond Council’s Rulebook (IDC Rulebook), HRD Standards and the CIBJO Diamond Book is indicated. JTR is subject to the audit procedures required by the International Organization for Standardization (ISO) and is committed to complying with ISO standards, 17025 and 24016, in the performance of its grading functions. Therefore, neither JTR nor its Employees can be held responsible for any inconsistency that may result from the application of other grading and identification methods, or from the subjective judgments of gemologists examining under guidance other than that set forth in the IDC Rulebook, CIBJO Diamond Book, or ISO standards 17025 and 24016. Neither JTR nor its staff can be held responsible in any way if the analysis reflected in a Report deviates from the analysis expected by the Customer.
JTR operates as an independent laboratory and has no financial interest in selling or purchasing a Product. JTR does not agree to purchase or exchange the Product, and a JTR Report should under no circumstances be construed or interpreted as an attempt to purchase or modify the Product. In addition, any JTR report should not be construed in any way as an appraisal of the Product in question.
JTR acts independently with respect to all Reports it publishes, and no director of JTR has any direct or indirect financial or material interest in (i) the person submitting the Product and/or (ii) the Contract.Laser Engraving does not guarantee the identity, quality, origin, or source of a Product. Customer acknowledges that a Laser Engraving can be easily removed by polishing without any change in weight or other parameters.
Engravings consisting of a trademark, service mark, logo, words, characters, or symbols other than a JTR Report number or a JTR trademark, service mark, or logo may be attributable to Customer only and shall not be considered an indication or determination by JTR.
When Customer requests a Laser Engraving on a Product, he/she declares to JTR that it has the right to engrave any trademark, brand name, service mark, logo, words, characters or other symbols containing this Laser Engraving. The Customer shall indemnify and hold JTR free from liability for any claims made against JTR in this regard.
JTR disclaims all express, implied, and statutory warranties, including but not limited to the implied warranties of fitness for a particular purpose, merchantability, and implied warranties of non-infringement. The Customer further agrees that any information contained in JTR's website or in JTR's informational or promotional materials or transmitted orally by JTR shall not be considered a representation or warranty by JTR. The Customer acknowledges that it has not signed this Agreement based on any warranty or declaration by any person or entity.
Each of the above limitations and – if applicable – other limitations agreed upon in connection with JTR's Services apply to both the Customer for whom the Report is prepared and any other person to whom the Report or Product is presented.